Cancellation and Return Policy

At Kuwaiti Factory., we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our cancellation and return policy below:

1. Cancellation Policy

Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer service team at [insert contact details]. Once an order has been shipped, it cannot be canceled. In such cases, please refer to our return policy.

2. Return Policy

We accept returns within 7 days of delivery for items that are unused, undamaged, and in their original packaging. To initiate a return, please contact our customer service team to obtain a return authorization. Customers are responsible for return shipping costs unless the item received is defective or damaged. Upon receipt of the returned item, we will inspect it and process a refund within 5-7 business days to the original payment method.

3. Exchange Policy

We offer exchanges for items that are defective or damaged upon receipt. To request an exchange, please contact our customer service team within 7 days of delivery. Exchanges will be processed once the returned item is received and inspected.

4. Refund Policy

Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable unless the return is due to a manufacturing defect or shipping error on our part. Refunds will be processed within 5-7 business days after the returned item is received and inspected.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Kuwaiti Factory.
Address: Al-Jahra industrial area ,block 1,agility warehouse, code: 53451, Taima Aljahra، 51041, Kuwait
Tel: +41141259
Email: info@fire.com